Service desk support engineer

14-05-2024

Belgium (Evere)

We are looking for a service desk support engineer for our customer in Evere

Ref 202405_16317

Description

Duration: asap until 31^st of December with option for prolongation

Location: Belgium, Evere (2 days/week onsite is a must, 3 days/week remote)

Fulltime position

Key Technical skills :

• Must be able to demonstrate a customer first approach to support

• The ability to liaise and communicate confidently and professionally with customer representatives at all levels

• Natural aptitude for trouble shooting & problem solving

• Have solid experience in a helpdesk or technical support environment

• Highly organised and able to work on own initiative to complete the range of tasks required

• Experience with support/helpdesk/service desk tools

• Experience with technical as well as business support

• Experience in EDI/XML, Networking, VPN

• Knowledge of Jira Atlassian product

• Ability to execute queries in Oracle database, SQL

• Experience in UNIX/Linux environment Shell scripting

• Strong analytical skills

• Experience in creating/maintaining technical documentation and manuals

QUALIFICATIONS, KNOWLEDGE and EXPERIENCE

Required

• Professional IT Certification or equivalent

• 3 Years of technical support experience

Soft skills

Good communicator

Team player

Fluent English (both spoken and written)

Natural aptitude for trouble shooting & problem solving

Strong analytical skills

Offer

Freelance or employee (both are possible)

Please send your resume together with a motivation for this position